What are your shipping policies?

Golden Wave ships to all 50 states except Hawaii and Alaska. We ship via USPS. It is the responsibility of the consumer to ensure accurate information is being entered at checkout.

In the event your order is returned to us due to incomplete, insufficient, or wrong address entered during checkout or the recipient not picking up their package at their local US Post Office, or any other circumstances out of Golden Wave’s control, the cost to re-ship your package will be at the expense of the buyer. If you prefer to have a refund issued instead of a re-ship, we will issue a refund for the items purchased plus any applicable sales tax to your original form of payment. Original shipping fees are non-refundable.

Please contact USPS directly with any issues with delayed, lost in transit, or stolen packages. The carrier is responsible for any items damaged while in their care. Customers should file a claim directly with the carrier.

What are your return policies?

Returns must be made within 7 days from date of delivery. To initiate a return, please contact Katherine@GoldenWaveSound.com.